FREQUENTLY ASKED QUESTIONS

 

HOW IS THE BUILDING MANAGED?

Kessler CityLofts is managed by Silverleaf Management  Silverleaf handles day-to day operations and coordinates maintenance requests for common elements, advises the Board of Directors, and handles financial management.  The current manager of the building is Sarah Hohwald who can be reached at 770 554 3984 or at kesslercity@silverleafmanagement.com

HOW DO I SCHEDULE MAINTENANCE?

Refer to your declarations for details regarding your responsibility as an owner.  If you need to schedule maintenance that requires specific access, please schedule service calls during office hours and notify the management office at least 48 hours in advance.

WHAT CONSTITUTES AN EMERGENCY (I.E. CALL 911)?

Life threatening situations, theft and fire.

WHEN ARE ASSESSMENTS DUE AND HOW SHOULD I PAY?

Assessments are due by the 1st of the month, and late after the 10th.

Silverleaf Management Group, LLC offers several options for your association dues payment.

Please note: make your check payable to your association (not to Silverleaf Management Group, LLC). We do not accept cash payments. Please allow approximately 7 – 10 business days for your payment to apply to your account. Please take this into consideration when remitting payments.

CREDIT CARD/ECHECK
You may submit your payments via credit card/echeck by clicking here. This is a self-initiated, one time or recurring debit from your credit card, checking or savings account that is controlled by you. Please be aware that there is a convenience fee charged for paying by credit card, this fee is set by the credit card company and the payment provider and may vary by type of credit card used. 
    

ONLINE BILL PAY
If you use on-line bill pay through your bank, make it payable to your association and use the address information listed below. Use your resident code as the account number. Please ensure to schedule the online-bill pay in accordance with your specific bank's policy to ensure enough time for mailing and receipt of Association Dues. Don't forget to update this with your bank when assessment rates change!

Your Community Name
c/o Silverleaf Management Group
PO Box 538690
Atlanta, GA 30353-8690



COUPON BOOK 
If your association is set to receive coupon books, these are printed and mailed once per year in or around December for the next calendar year. Not all associations may receive coupon books. Those that do not will receive statements. Please allow up to 2 weeks for delivery. Please note, if you need a replacement coupon book, email your manager. There will be an additional cost for a replacement book.

A coupon book is printed with information specific to your account number in the scan line. You mail your coupon and check directly to a data processing center at the bank, which reads this line and processes your payment.

To make your payment, you should mail a coupon and check made payable to your association prior to the due date to the address on the coupon (window envelopes included). Once the bank lockbox has received and processed your payment it is deposited directly into your association’s bank account and receipt of payment applied to your homeowner's account. 

STATEMENTS TAB
If your association is set to receive statements, they will be printed and mailed on or around the 15th of the month prior to the due date. These statements will have your property information, as well as your account number for proper application. 

OTHER OPTIONS
IF YOU ARE NOT using a statement or coupon, mail your payment to:
Your Community Name
c/o Silverleaf Management Group
PO Box 538690
Atlanta, GA 30353-8690

Be sure to note the account number and/or property address on the payment memo or if any additional fees are being included in addition to the regular assessment amount.

HOW DO I VIEW MY ACCOUNT BALANCE?

You can view your account balance and payment detail inside your Homeowner Portal.  If you have trouble, please call our office at 770 554 3984. 

WHAT ARE THE BYLAWS OF YOUR COMMUNITY?

You may access a copy of your declaration and bylaws via the Homeowner Portal or by going to The Rules Page.

ARE PETS ALLOWED?

Yes, except for those restricted by the condominium documents.

IS THIS PROPERTY FHA APPROVED?

HOW OFTEN IS TRASH PICKED UP AND IS RECYCLING INCLUDED?

Trash is picked up 6x per week Monday - Friday and recycling is picked up 2x per week on Tuesday and Saturday.

IS THERE A PACKAGE DELIVERY POLICY?

No. Packages are typically dropped off at your front door.  The association does not accept responsibility for stolen packages.

WHAT IS THE NOISE POLICY?

Please be considerate of your neighbors at all times, and refer to the City Noise Ordinance for specific questions.  If the noise is excessive, contact the City of Atlanta Police.

IS THE ROOF AVAILABLE FOR RENT?

Yes.  Please contact the office for availability and rental rules.

DO I NEED PROPERTY INSURANCE?

You must have an insurance policy in place that will cover all of your belongings.  You should be prepared to provide proof of insurance to the Association Manager. An HO6 policy is encouraged to cover any deductibles for the Association insurance.

 

©2017 by Kessler CItyLofts Condo Association