FREQUENTLY ASKED QUESTIONS

PROPERTY MANAGEMENT

HOW IS THE BUILDING MANAGED?

Kessler CityLofts is managed by Silverleaf Management  Silverleaf handles day to day operations and coordinates maintenance requests for common elements, advises the Board of Directors, and handles financial management. The current manager of the building is Sarah Hohwald who can be reached at 770.554.3984 or at kesslercity@silverleafmanagement.com

WHEN ARE ASSESSMENTS DUE AND HOW SHOULD I PAY?

Assessments are due by the 1st of the month, and late after the 10th.

Silverleaf Management Group, LLC offers several options for your association dues payment.

Please note: make your check payable to your association (not to Silverleaf Management Group, LLC). We do not accept cash payments. Please allow approximately 7 – 10 business days for your payment to apply to your account. Please take this into consideration when remitting payments.

 

CREDIT CARD/ECHECK

You may submit your payments via credit card/echeck by clicking here. This is a self-initiated, one time or recurring debit from your credit card, checking or savings account that is controlled by you. Please be aware that there is a convenience fee charged for paying by credit card, this fee is set by the credit card company and the payment provider and may vary by type of credit card used. 

    

ONLINE BILL PAY

If you use on-line bill pay through your bank, make it payable to your association and use the address information listed below. Use your resident code as the account number. Please ensure to schedule the online-bill pay in accordance with your specific bank's policy to ensure enough time for mailing and receipt of Association Dues. Don't forget to update this with your bank when assessment rates change!

Your Community Name

c/o Silverleaf Management Group

PO Box 538690

Atlanta, GA 30353-869

 

OTHER OPTIONS

You may mail your payment to:

Your Community Name

c/o Silverleaf Management Group

PO Box 538690

Atlanta, GA 30353-8690

Be sure to note the account number and/or property address on the payment memo or if any additional fees are being included in addition to the regular assessment amount.

 

HOW DO I VIEW MY ACCOUNT BALANCE?

You can view your account balance and payment detail inside your Homeowner Portal.  If you have trouble, please call our office at 770 554 3984. 

COMMUNITY

WHAT ARE THE BYLAWS OF YOUR COMMUNITY?

You may access a copy of your declaration and bylaws via the Homeowner Portal or by going to Forms / Rules / Regulations.

HOW DO I SCHEDULE MAINTENANCE?

Refer to your declarations for details regarding your responsibility as an owner.  If you need to schedule maintenance that requires specific access, please schedule service calls during office hours and notify the management office at least 48 hours in advance.

 

WHAT CONSTITUTES AN EMERGENCY (I.E. CALL 911)?

Life threatening situations, theft and fire.

POLICIES

 

What is your move in / move out policy?

Please see our Moving Rules and Regulations.

ARE PETS ALLOWED?

Yes, except for those restricted by the condominium documents.

DO I NEED PROPERTY INSURANCE?

You must have an insurance policy in place that will cover all of your belongings.  You should be prepared to provide proof of insurance to the Association Manager. An HO6 policy is encouraged to cover any deductibles for the Association insurance.

WHAT IS THE NOISE POLICY?

Please be considerate of your neighbors at all times, and refer to the City Noise Ordinance for specific questions. If the noise is excessive, contact the City of Atlanta Police.

AMENITIES

HOW OFTEN IS TRASH PICKED UP AND IS RECYCLING INCLUDED?

Trash is picked up 6x per week Monday - Friday and recycling is picked up 2x per week on Tuesday and Saturday. (to see what is recyclable click here)

 

IS THERE A PACKAGE DELIVERY POLICY?

No. Packages are typically dropped off at your front door. The association does not accept responsibility for stolen packages.

 

IS THE ROOF AVAILABLE FOR RENT?

Yes. Please contact the office for availability and rental rules.

IS THIS PROPERTY FHA APPROVED?

No. See FHA Approved Condominiums.

HAVE A QUESTION?

Submit a question and we will add it to this list